IQTaxi - Desktop Call Center Manual - (English Version)
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Map Frame

The Map Frame provides a geographic map with multi-layers, powered by Google Maps. The default map extent usually covers the service area of the car base, which has been defined at the installation process.  Stands and responsibility zones for each stand, as well as Points of Interest, and the current location of cars combined with user interactivity appear on the map.
 
Map Frame
 
 
1

Map

 
This frame displays a dynamic geographic map, extending usually over the service area of the car base that has been defined at the installation process. You can use the map to monitor the car's route and status, to view stands and responsibility zones, to view or define the specific customer's location, to point out a location as destination and to view POIs. 
 
The above objects are visualized on the map with the use of special and unique symbols, which are also dynamic in order to visualize in real time the status of the object they represents (cars, POIs, stands, customers etc.). Read more about the map symbols at Car Icons & Functionality and Stands and Pick up points chapters.
 
You can interact with the map and navigate to different map areas using your mouse with the following actions. 
Zoom In /Out
->
Roll  mouse wheel back and forth
Pan
->
Hold down left-click and drag
Add point
->
Right-Click on a specific location on the map
Return pointer address
->
Push down mouse wheel
 
 
Special Actions - Options
 
 
->
Pass over or hover the mouse pointer over a dynamic object or map icon it changes to a hand which indicates that an action can be performed.
 
Alternately, you can zoom in/out the map extent using the zoom bar at the right side of the map.
 
2

Marker Coordinates

2. Marker Coordinates
If a marker is present on the map frame the coordinates of the active selected marker will be displayed in this area. More info in the Markers section.
3

Near by cars

3. Near by cars
When a pickup customer address marker is present on the map the nearby cars are presented in this area.
4

Car icon

4. Car icon
A car icon representing the position direction and status of a car. Please read more in the Car Icons section
5

Marker

5. Marker
Markers are used extensively during calls registration.
As a main functionality for servicing calls the first issue of interest is from where to pickup the customer so whenever you right click on the map a pickup address marker is designated and shown on the map.
For more details please read the Markers section
6

Map Toolbar

 
Description of Tools
Cars Information popup. Shows the total number of the Free, Occupied, In stand, in Alarm and Disconnected cars.
Show/ Hide the car icons from the map
 Show/Hide the cars that are in Alarm on the map
Search for a car based on a given ID number. The map is automatically zooms in to the specific car's location.
Map type tool. Select a map from the available map providers.
Print the map view at a particular time
Open the map Frame in a new window.
 
The map frame supports four different map providers (Google, Yahoo, Bing, Open Street) allowing you to select the one you prefer for data viewing. You can select the map provider or switch between the available, clicking on the "map type" icon on the upper left side of the frame. Each provider has available three different map types to select, Road map, Satellite map and Hybrid map.
 
7

Taxi Stand

7. Taxi Stand
Taxi stands are the areas that cars are waiting for calls in priority. Please read more in the Taxi Stands section.
8

Zoom bar

8. Zoom bar
As an alternative way to the mouse wheel you can zoom in or out through this Zoom bar. Moving the selector up you zoom in, moving the selector down you zoom out.
9

Mouse pointer

9. Mouse pointer
By panning the mouse pointer around when it passes or hovers over a dynamic object - icon it changes to a hand with a pointing finger. This means that the icon is clickable and has actions if we click on it.
The dynamic objects on the map frame that the user can interact with are Car Icons, Taxi Stands, Markers. In addition and according to selections and position of the mouse pointer different info are shown.